Get started

Xdroid Insights

Supercharge your Genesys
Cloud CX with Xdroid Insights

Unlock enterprise-grade conversation intelligence from your Genesys interactions without complex setup.

Analyze 100% of Genesys interactions automatically
Gain actionable insights with AI-powered analytics
Accelerate your analysis with seamless integration
See How It Works

Seamless Integration with
Genesys Cloud

Xdroid Insights integrates with Genesys Cloud to automatically capture, transcribe, and analyse customer interactions. With plug-and-play effortless deployment, secure data transfer, and minimal IT involvement.

icon

Native compatibility with Genesys platforms

icon

Secure and compliant data ingestion

icon

Rapid deployment with minimal configuration

Activate AI-Driven Speech Analytics
in just One Click

1 Sign Up

Powerful and Affordable Analytics
for Genesys Environments

Why settle for basic analytics when you can unlock enterprise-grade depth on your existing Genesys tier?

icon

AI-Powered Transcription & Speech Analytics

Automatically analyse every interaction with full transcription and acoustic analysis from the get-go.

Entry Extended
icon

Automated Quality Management (AQM)

Evaluate calls using ISO and COPC-aligned scorecards.

Extended
icon

Sentiment & Intent Detection

Understand customer sentiments and call drivers to automatically categorise calls to identify high-impact issues.

Entry Extended
icon

Performance & Productivity Insights

Monitor agent efficiency and performance trends.

Extended
icon

Customer Journey Analytics

Gain end-to-end visibility across interactions.

Extended
icon

Pre-Configured Dashboards

Accelerate insights with ready-to-use, robust reporting that transforms raw voice data into clear visual performance metrics.

Entry Extended
icon

FCR Customer Journey

Check the resolution status, track FCR across the customer journey to the effectiveness of customer service.

Extended
icon

NPS Prediction

Combat low response rates to customer surveys by simply predicting NPS based on what happened during the call.

Entry Extended
icon

Predictable AI Insights

Xdroid provides a foundation for AI consumption without the constant worry of depleting credits.

Entry Extended

Higher Value, Lower Cost for your business

No Token Constraints, No Hassle, No Complex Setup

Xdroid Insights is specifically designed to maximise your ROI without forcing a Genesys bundle upgrade.

icon

Avoid "Tier Escalation"

Achieve CX3 and CX4 level capabilities while staying on a CX1 or CX2 plan, saving you significantly on monthly license fees.

icon

Predictable Scaling

While Genesys costs increase as your volume grows due to token-based pricing, Xdroid offers more stable costs at scale.

icon

Significant Feature Uplift

Add up to +44% more feature value to a standard CX1 setup with minimal added effort.

icon

Future-Proof Foundation

Start with Entry and expand seamlessly into Customer Journey Management or Enterprise RAG-based analytics as your needs grow.

Xdroid Insights vs. Genesys Bundles

Feature Area
Xdroid
Entry
Xdroid
Extended
Xdroid
Enterprise
Genesys CX1
Genesys CX2
Genesys CX3
Genesys CX4
Unlimited KPI, Tags & SC (User-Defined, Rule + AI)
AI Interaction Analytics (Topics, Sentiment, Insights, Summaries)
Unlimited
Tokens
Tokens
Speech Analytics Suite (Transcription + Acoustic Analysis)
Tokens
Tokens
Knowledge & Support Material (Knowledge Base + RAG)
Native RAG
Chatbot for Interaction Interrogation
Dashboards & Reporting
Comparison Module
Customer Journey Management
CX4
Automated Quality Management (AI Scoring)
Limited
Tokens
Tokens
Tokens
Tokens
Unlimited AI Model (No Token Constraints)
Unlimited
Token-based
Token-based
Token-based
Token-based

Secure, Compliant, and Enterprise-Ready

ISO 18295-1

ISO 18295-2

COPC CX Standard

DMA Code of Practice (EU/UK)

FTC Telemarketing Sales Rule (US)

GDPR & ePrivacy Regulation (EU)

ISO 26000 – Guidance on Social Responsibility

More Value, Less Effort

Up to 70% more
features

Up to 80% more business value

Get more capabilities at a lesser price-point compared to Genesys Cloud CX3 and CX4.

Optimise your Contact Center Operations with Xdroid Insights

From automated quality management to real-time agent assist and predictive NPS — Xdroid gives you a complete operational picture without the enterprise price tag.

100% Interaction coverage
15+ Years AI expertise
+44% Feature uplift on CX1
0 Token anxiety

Unlock the Full Value of Your Genesys Platform

Stop paying for tokens, start getting Insights

Start Now

FAQ

Everything you need to know about
getting started with Xdroid Insights.

What is Xdroid Insights?

Xdroid Insights is an AI-powered conversation intelligence platform that turns customer interactions into structured, actionable insight across quality, operations, and customer experience.

Xdroid Insights can support multiple interaction channels, including voice and other conversational sources, depending on your implementation setup and integration requirements.

Implementation typically starts with defining your use case, connecting your data sources, aligning reporting needs, and configuring dashboards, workflows, and AI models based on your business priorities.

Teams use Xdroid Insights through dashboards, analytics views, quality workflows, and AI-supported interpretation layers that help surface issues, opportunities, and patterns at scale.

Integration options depend on your environment, but can include telephony, CRM, analytics, and operational systems to ensure customer interactions are analysed in the right business context.

Implementation time varies depending on scope, integrations, governance needs, and reporting complexity, but the process is designed to move efficiently with clear milestones and practical rollout steps.