Native compatibility with Genesys platforms
Secure and compliant data ingestion
Rapid deployment with minimal configuration
Automatically analyse every interaction with full transcription and acoustic analysis from the get-go.
Evaluate calls using ISO and COPC-aligned scorecards.
Understand customer sentiments and call drivers to automatically categorise calls to identify high-impact issues.
Monitor agent efficiency and performance trends.
Gain end-to-end visibility across interactions.
Accelerate insights with ready-to-use, robust reporting that transforms raw voice data into clear visual performance metrics.
Check the resolution status, track FCR across the customer journey to the effectiveness of customer service.
Combat low response rates to customer surveys by simply predicting NPS based on what happened during the call.
Xdroid provides a foundation for AI consumption without the constant worry of depleting credits.
Xdroid Insights is specifically designed to maximise your ROI without forcing a Genesys bundle upgrade.
Achieve CX3 and CX4 level capabilities while staying on a CX1 or CX2 plan, saving you significantly on monthly license fees.
While Genesys costs increase as your volume grows due to token-based pricing, Xdroid offers more stable costs at scale.
Add up to +44% more feature value to a standard CX1 setup with minimal added effort.
Start with Entry and expand seamlessly into Customer Journey Management or Enterprise RAG-based analytics as your needs grow.
ISO 18295-1
ISO 18295-2
COPC CX Standard
DMA Code of Practice (EU/UK)
FTC Telemarketing Sales Rule (US)
GDPR & ePrivacy Regulation (EU)
ISO 26000 – Guidance on Social Responsibility
Up to 80% more business value
Get more capabilities at a lesser price-point compared to Genesys Cloud CX3 and CX4.
From automated quality management to real-time agent assist and predictive NPS — Xdroid gives you a complete operational picture without the enterprise price tag.
FAQ
Xdroid Insights is an AI-powered conversation intelligence platform that turns customer interactions into structured, actionable insight across quality, operations, and customer experience.
Xdroid Insights can support multiple interaction channels, including voice and other conversational sources, depending on your implementation setup and integration requirements.
Implementation typically starts with defining your use case, connecting your data sources, aligning reporting needs, and configuring dashboards, workflows, and AI models based on your business priorities.
Teams use Xdroid Insights through dashboards, analytics views, quality workflows, and AI-supported interpretation layers that help surface issues, opportunities, and patterns at scale.
Integration options depend on your environment, but can include telephony, CRM, analytics, and operational systems to ensure customer interactions are analysed in the right business context.
Implementation time varies depending on scope, integrations, governance needs, and reporting complexity, but the process is designed to move efficiently with clear milestones and practical rollout steps.