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Xdroid Insights

Analysing 100% of your conversations
is one click away

Quick, effortless and fully automated AI-powered speech analytics to improve service quality, performance, and customer experience.

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Stop guessing, start knowing!

Generate Insights, Take Actions, Achieve Results

CAPTURE & UNDERSTAND

Analyse 100% of customer interactions

Analyse every conversation with AI-driven insight, ensuring no interaction goes unseen. From intent to outcomes, Xdroid Insights automatically structures unstructured conversation data into uniform, standardised data. Get a complete overview of your calls, analyse the voice of your customers, and identify major customer issues and needs.

Includes

  • Call intent detection
  • Conversation Summaries
  • Call Reason Summary
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QUALITY & EVALUATION

Save time and money with automated evaluation

Move beyond manual evaluation and examine your interactions automatically using a focused set of KPIs without the need for sampling. Xdroid’s AI-powered evaluation highlights quality gaps, compliance risks, and coaching opportunities at scale.

Includes

  • Automated Quality Monitoring
  • Resolution status
  • Sentiment analysis
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INIGHT DISCOVERY

Turn insights into action, faster

Discover patterns, trends, and outliers automatically using preconfigured dashboards built for real-world use cases. Insights are surfaced visually, reducing time spent digging through data.

Includes

  • Preconfigured dashboards for specific use cases
  • Heatmaps highlighting trends and anomalies
  • Auto-categorisation of conversations
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PERFORMANCE MONITORING

Track performance with consistent visibility

Monitor performance across departments, teams, and agents using uniform, scalable dashboards. Track KPIs, spot trends, and compare performance—without manual reporting.

Includes

  • Department-level dashboards
  • Agent Action Summary
  • Agent group performance views
  • Additional charts across monitoring dashboards
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CUSTOMER JOURNEY

Understand the end-to-end customer journey

Visualise how conversations connect across touchpoints and time to reveal the full customer journey. Identify friction points, measure outcomes, and improve first contact resolution.

Includes

  • Customer journey reports
  • First Contact Resolution (FCR) reports
  • In-Call NPS Prediction
  • Quality management dashboards and reports
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Accessible Analytics, Superior Insights

Accessible Analytics,
Superior Insights

What's Holding
You Back?

Make Speech Analytics work for you

01

Affordable

“Xdroid provides Enterprise-grade analytics without the burden of pricing and complexity”

Powerful analytics tools are often complex and expensive, not built for smaller teams, making advanced insights inaccessible.

02

Automatic

“Xdroid enables you to condense analysis of hours of calls into just a few minutes”

Manual reviews and sampling take up a lot of time and effort from your analyst. This is valuable time that they might not have, and it makes it impossible to get an in-depth understanding of customer concerns.

03

Consistent

“Xdroid efficiently provides unbiased and consistent quality evaluations”

Simply relying on manual evaluations can expose your analysis to human error, inconsistencies and bias, standing in the way of accurate consumer insights.

04

Instant

“Xdroid empowers you with insights in time for proactive customer action”

In today’s fast-paced market, a delay in insights is a delay in data-driven decisions and actions, which could result in lost opportunities and dissatisfied customers.

05

Effortless

“Xdroid offers AI tools that are easy to use, and understand”

Solutions tend to over-promise and under-deliver and often involve a complicated interface that’s hard to implement, doesn’t translate well across operations and is harder to scale.

Global Expertise

Trusted by CX Experts,
Contact Centers and Customer
Service Teams around the World

Bringing you the latest in CX Tech with 20 years of expertise.

Speech Analytics Simplified

Experience AI in action
with Xdroid Insights

No complex code. No configuration needed.

Just AI-driven conversation analytics that delivers insights today and grows with you tomorrow

Simple to start, designed to grow with you.

Insights built for impact across your business

Operational Excellence

Improve performance, quality, and efficiency with automated evaluation.

Customer Experience

Understand sentiment, intent, and journeys to deliver better customer outcomes.

Revenue Intelligence

Assess sales calls to ensure compliant, transparent, ethical and effective sales practices.

Compliance Management

Validate customer calls against global standards to protect customers and minimise regulatory risk.

Start today. Scale tomorrow.

For Quality Managers

Ensure consistent quality without manual reviews. Automatically evaluate interactions, monitor quality trends, and identify coaching opportunities across every conversation.

Explore Quality Tools →

For Sales Managers

Elevate sales performance with data-driven coaching. Gain deep visibility into agent performance, effectiveness, and behaviours to improve productivity and increase sales rates.

Explore Sales Tools →

For CX Teams

Understand what customers really experience. Track sentiment, intent, and journeys to uncover friction points and improve customer outcomes.

Explore CX Tools →

For Compliance Officers

Reduce risk with complete visibility. Analyse 100% of interactions to identify compliance issues, ensure adherence, and maintain audit-ready reporting.

Explore Compliance Tools →

No specialist setup. No steep learning curve.

Just insights that work.

We bring the insights,
you focus on the outcomes

Xdroid Insights is built so teams can unlock value from conversation data
without worrying about complex setup, scale, or compromising on technology.

Generate Critical Insights

Every interaction is analysed without the bias of manual analysis or inaccuracy of randomised sampling.

Extract Immediate Value

Get started quickly with preconfigured dashboards designed for real operational use, no complex technical setup required.

Maximise Productivity, Savings

Automate manual tasks to save time, reduce expenses, take informed decisions and drive revenue growth.

Unified, Standardised Insights

Access a single, uniform view of performance and quality based on globally recognised metrics.

Scale with Confidence

Xdroid Insights evolves with your operational needs as interaction volumes and complexity grow.

Enterprise-Ready Anytime

Upgrade effortlessly to unlock deeper analytics and advanced capabilities, no replatforming required.

Quick to implement, easy to understand

AI that works for you, features that elevate your business

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Why Xdroid Insights Stands Out?

AI-first by design

An AI-driven, future-first, customer-centric solution that is built for conversation intelligence. Xdroid Insights goes beyond retrospective analytics and helps understand customer behaviour in a new light.

Enterprise-grade foundation

Entry-level without future trade-offs, built on the same core as our enterprise platform, offering the same grade of security and compliance

Business-ready insights

Access Actionable business intelligence right out of the box. Just sit back, relax, and enjoy your conversational insights.

Built to scale

Whether you are just starting out or simply testing the waters with Interaction Analytics, Xdroid Insights can grow with you and keep up with your needs seamlessly.

Accessible pricing and licensing

A transparent, scalable pricing model designed to make AI-driven analytics available to teams of any size, from small teams to complex, multi-department operations.

One platform. Immediate value.
Long-term Business Impact.

No more waiting for Insights

Looking for something bigger?

Check out Xdroid's enterprise solution, VoiceAnalytics.

Built for organisations ready to unlock the full power of speech analytics without any limitations. 

A flexible, scalable solution designed to elevate your CX with deeper insights, greater control, and customisation.

Here’s what you get:

    Customise deeply. Collaborate seamlessly.
    Scale without limits.

    Preview our Enterprise Solution