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Xdroid Insights

AI-Powered Call Analytics That Helps Track Customer Journey

Follow along your customer journey from start to finish and enhance your CX with Speech Analytics

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What you get

Customer Journey with Xdroid Insights

Choose Your Plan

Solution that works for you, and with you

Simplifying Speech Analytics with CX Necessities, without the hassle

Fully Automated, Enterprise-Grade Tech with Quick Implementation and Quick Results

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ISO/IEC 27001

Compilant

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GDPR

Compilant

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TLS 1.2+

Encryption in transit

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Multi-tenant

Isolation

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EU-based

Data centers

Don’t let your data collect dust!

No more wasted data, wasted hours, or wasted business potential

    Follow along your Customer Journey

    Start tracking customer interactions and act proactively towards better customer service

    Ensure better CX with Xdroid Insights

    End-to-End Visibility Across the Customer Lifecycle

    Map and analyse customer interactions post-engagement to understand the complete journey.

    Gain a unified, consistent view that improves service delivery and operational alignment.

    Reduced Churn and Increased Customer Retention

    Identify friction points, unresolved issues, and sentiment trends through offline analysis.

    Proactively address concerns to strengthen loyalty and protect recurring revenue.

    Data-Driven Journey Optimisation for Business Growth

    Leverage AI-powered insights to refine processes and enhance customer experiences.

    Improve satisfaction, increase customer lifetime value, and convert insights into measurable business outcomes.

    Get Started and See It In Action

    Get Started on Making

    The Most Out of Your Customer Interactions

    Step 1

    Sign Up and Get Started

    Choose your plan, Sign up, verify your account and begin your CX journey with Xdroid Insights in just one click.

    Step 2

    Integrate and Analyse

    Connect your CCaaS solution and upload your calls to generate revealing Insights that help you understand your customers better.

    Step 3

    Act and Implement​

    Take data-driven strategic decisions to enhance your customer journey and improve your customer service.​

    Step 4

    Secure Your Customers

    Customise campaigns, innovate and elevate your offerings based on customer behaviour trends and patterns.​

    FAQ

    Everything you need to know about getting started with Xdroid Insights.

    What is Xdroid Insights?

    Xdroid Insights is an AI-powered conversation intelligence platform that turns customer interactions specifically calls into structured, actionable insight across quality, operations, and customer experience.

    At the moment, Xdroid Insights can support only voice interactions, depending on your implementation setup and integration requirements.

    Implementation typically starts with defining your use case, connecting your CCaaS data sources and choosing a package based on your business priorities.

    You can Xdroid Insights through dashboards, analytics views, quality resports, and AI-supported interpretation layers (based on your package) that help surface issues, opportunities, and patterns at scale.

    Currently, Xdroid Insights offers ready-to-use integrations with:Genesys, Amazon Connect, RingCentral, Oak, 8x8, Cloudtalk, Twilio and Xcally. Integration is completed via secure API connection. No custom development or configuration is required.

    Implementation time can typically take upto a few hours, and once connected with your CCaaS solution, you are ready to get started with your analysis and insights.