Cloud Native
AI-powered
Fast Deployment
Fully Automated
Effortless
Affordable
Full call transcription
Interaction understanding with Xdroid IQ
Productivity and performance analytics
Predefined dashboards, KPIs, and reporting
Choose your plan, Sign up, verify your account and begin your CX journey with Xdroid Insights in just one click.
Connect your CCaaS solution and upload your calls to generate revealing Insights that help you understand your customers better.
Take data-driven strategic decisions to enhance your customer journey and improve your customer service.
Customise campaigns, innovate and elevate your offerings based on customer behaviour trends and patterns.
Before you analyse, you need the full picture. Starter allows you to fully transcribe your voice calls with Xdroid’s Speech-to-Text Model
Access a full AI-powered scan of your interactions with Call Intent, In-call NPS Prediction, Auto Call-Categorisation, Resolution Status, Sentiment Study, and Structured Summaries.
Visualise your customer interaction data like never before and understand your customers at a glance. You get Interactive Call Player, transcription synced with audio recording, graphic overlays of main attributes, and automatic highlights and markers.
Access a high-performance search engine for keyword and phrase searches that offers prompt results across your interactions.
Go deep into your interactions with dashboards and lists for a detailed view of your calls. You can do a complete drill-down with playbacks and transcripts, AI Summaries, AI Tags, Sentiment analysis, and resolution status.
Pre-Defined Dashboards for General Overview, Inbound, Outbound, Agent, Agent Group, Categories with key KPIs like:
Track and analyse your customer journey through:
Study key behavioural patterns through heatmaps applicable to volume, sentiment, productivity, and quality scores analysed by:
Assess interaction sentiments through lexical analysis to detect positive and negative words.
Retain your data for up to 12 months to track your short-term and long-term progress.
Compilant
Compilant
Encryption in transit
Isolation
Data centers
FAQ
Xdroid Insights is an AI-powered conversation intelligence platform that turns customer interactions specifically calls into structured, actionable insight across quality, operations, and customer experience.
At the moment, Xdroid Insights can support only voice interactions, depending on your implementation setup and integration requirements.
Implementation typically starts with defining your use case, connecting your CCaaS data sources and choosing a package based on your business priorities.
You can Xdroid Insights through dashboards, analytics views, quality resports, and AI-supported interpretation layers (based on your package) that help surface issues, opportunities, and patterns at scale.
Currently, Xdroid Insights offers ready-to-use integrations with:Genesys, Amazon Connect, RingCentral, Oak, 8x8, Cloudtalk, Twilio and Xcally. Integration is completed via secure API connection. No custom development or configuration is required.
Implementation time can typically take upto a few hours, and once connected with your CCaaS solution, you are ready to get started with your analysis and insights.
