Cloud Native
AI-powered
Fast Deployment
Fully Automated
Effortless
Affordable
Full call transcription
Interaction understanding with Xdroid IQ
Productivity and performance analytics
Predefined dashboards, KPIs, and reporting
No Configuration, No Installation, No Manual Loaders, No Hassle
Transcribe and analyse voice calls
Fixed KPIs, dashboards, AI logic, and scorecards
No Middlemen, Access to an extensive knowledge base
Minute-based pricing, prepaid subscription with automated renewals
Solution flows and grows as your operations grow
Quick and Easy Integration with CCaaS platforms (Genesys, AWS)
Step 1
Choose your plan, Sign up, verify your account and begin your CX journey with Xdroid Insights in just one click.
Step 2
Connect your CCaaS solution and upload your calls to generate revealing Insights that help you understand your customers better.
Step 3
Take data-driven strategic decisions to enhance your customer journey and improve your customer service.
Step 4
Customise campaigns, innovate and elevate your offerings based on customer behaviour trends and patterns.
Before you analyse, you need the full picture. Starter allows you to fully transcribe your voice calls with Xdroid’s Speech-to-Text Model
Access a full AI-powered scan of your interactions with Call Intent, In-call NPS Prediction, Auto Call-Categorisation, Resolution Status, Sentiment Study, and Structured Summaries.
Visualise your customer interaction data like never before and understand your customers at a glance. You get Interactive Call Player, transcription synced with audio recording, graphic overlays of main attributes, and automatic highlights and markers.
Access a high-performance search engine for keyword and phrase searches that offers prompt results across your interactions.
Go deep into your interactions with dashboards and lists for a detailed view of your calls. You can do a complete drill-down with playbacks and transcripts, AI Summaries, AI Tags, Sentiment analysis, and resolution status.
Pre-Defined Dashboards for General Overview, Inbound, Outbound, Agent, Agent Group, Categories with key KPIs like:
Track and analyse your customer journey through:
Study key behavioural patterns through heatmaps applicable to volume, sentiment, productivity, and quality scores analysed by:
Assess interaction sentiments through lexical analysis to detect positive and negative words.
Retain your data for up to 12 months to track your short-term and long-term progress.
Save millions in new customer acquisition by focusing on customer retention through good customer service
Establish consistency and uniformity across your customer service operations.
Increase customer support efficiency by identifying operational bottlenecks.
Elevate your overall CX by identifying recurring customer issues and solving them proactively.
ISO/IEC 27001 compliant
GDPR compliant
TLS 1.2+ encryption in transit
Multi-tenant isolation
EU-based data centers
Transcription & AI insights
Dashboards & visualization
Productivity analytics
Agent ranking
Quality management automation
Digital scorecards
Xdroid IQ Chat
First Call Resolution (1/7/31)
Customer Journey analytics
Heatmaps
Data retention
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Up to 6 months
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✓ (Extended views)
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Up to 12 months
FAQ
Xdroid Insights is an AI-powered conversation intelligence platform that turns customer interactions into structured, actionable insight across quality, operations, and customer experience.
Xdroid Insights can support multiple interaction channels, including voice and other conversational sources, depending on your implementation setup and integration requirements.
Implementation typically starts with defining your use case, connecting your data sources, aligning reporting needs, and configuring dashboards, workflows, and AI models based on your business priorities.
Teams use Xdroid Insights through dashboards, analytics views, quality workflows, and AI-supported interpretation layers that help surface issues, opportunities, and patterns at scale.
Integration options depend on your environment, but can include telephony, CRM, analytics, and operational systems to ensure customer interactions are analysed in the right business context.
Implementation time varies depending on scope, integrations, governance needs, and reporting complexity, but the process is designed to move efficiently with clear milestones and practical rollout steps.
