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Xdroid Insights

Turn your customer calls
into business results

A speech analytics solution that instantly analyses your customer calls
to produce insights that enhance CX, boost operational efficiency,
and generate revenue intelligence.

See it in action

Built on a modern cloud-native architecture
with enterprise-grade security and scalability.

Fast Deployment with CCaaS platforms
Zero Configuration needed
Fully Automated Quality Monitoring
Pay by the minute
Enterprise-Grade Security
Solutions designed by Experts

No more guessing, just knowing
what your customers need
with Speech Analytics

Designed for contact centers and customer service operations

Step 1

Sign Up and Get Started

Choose your plan, Sign up, verify your account and begin your CX journey with Xdroid Insights in just one click.

Step 2

Integrate and Analyse

Connect your CCaaS solution and upload your calls to generate revealing Insights
that help you understand your customers better.

Step 3

Act and Implement

Take data-driven strategic decisions to enhance your customer journey and improve your customer service.​

Step 4

Secure Your Customers

Customise campaigns, innovate and elevate your offerings based on customer behaviour trends and patterns.​

An AI-Driven, Plug-and-Play Speech Analytics platform
designed to boost your CX Journey

A solution that keeps up
with you and your customers

Scale Up, when you want, as you need

Transcribe your calls

Know what's going on from start to finish

Analyse with AI

Get AI Insights into different aspects of your calls

Visualise your Data

Get visualization that maximises data usability

Discover with Ease

Access and search through your data

Evaluate in Detail

Get an in-depth understanding of your customer journey

Spot customer Trends

Identify key customer behaviour patterns

Gauge Customer Sentiment

Find out what your customers think of you

WE SUPPORT

Running a start-up? Managing a small business?
Or just starting your customer service journey?

You get enterprise-level security and compliance.

ISO/IEC 27001 compliant

GDPR compliant

TLS 1.2+ encryption in transit

Multi-tenant isolation

EU-based data centers

A Unified Customer Interaction Intelligence Platform
Across All Customer Conversations

1

→

Layer 1

Data Ingestion

CCaaS Integration

2

→

Layer 2

AI Analysis​

Xdroid IQ

3

→

Layer 3

Visualisation

Analysis

Reports

Productivity Study

Data Visualisation

3

→

Layer 4

Decision Intelligence​

Customer Intellignece

Revenue
Intelligence

Operational Intelligence

Key capabilities

FAQ

Everything you need to know about
getting started with Xdroid Insights.

What is Xdroid Insights?

Xdroid Insights is an AI-powered conversation intelligence platform that turns customer interactions into structured, actionable insight across quality, operations, and customer experience.

Xdroid Insights can support multiple interaction channels, including voice and other conversational sources, depending on your implementation setup and integration requirements.

Implementation typically starts with defining your use case, connecting your data sources, aligning reporting needs, and configuring dashboards, workflows, and AI models based on your business priorities.

Teams use Xdroid Insights through dashboards, analytics views, quality workflows, and AI-supported interpretation layers that help surface issues, opportunities, and patterns at scale.

Integration options depend on your environment, but can include telephony, CRM, analytics, and operational systems to ensure customer interactions are analysed in the right business context.

Implementation time varies depending on scope, integrations, governance needs, and reporting complexity, but the process is designed to move efficiently with clear milestones and practical rollout steps.