Get started

Xdroid Insights

Turn your customer calls into business results

A speech analytics solution that instantly analyses your customer calls to produce insights that enhance CX, boost operational efficiency, and generate revenue intelligence.

Get Started and See it in action

Built on a modern

Cloud-native architecture

With enterprise-grade security and scalability

Fast Deployment with CCaaS platforms
Zero Configuration needed
Fully Automated Quality Monitoring
Pay by the minute
Solutions designed by Experts
Enterprise-Grade Security

No more guessing

Just knowing what your customers need with Speech Analytics

Designed for contact centers and customer service operations

Step 1

Sign Up and Get Started

Choose your plan, Sign up, verify your account and begin your CX journey with Xdroid Insights in just one click.

Step 2

Integrate and Analyse

Connect your CCaaS solution and upload your calls to generate revealing Insights that help you understand your customers better.

Step 3

Act and Implement​

Take data-driven strategic decisions to enhance your customer journey and improve your customer service.​

Step 4

Secure Your Customers

Customise campaigns, innovate and elevate your offerings based on customer behaviour trends and patterns.​

An AI-Driven, Plug-and-Play Speech Analytics platform designed to boost your CX Journey.

A solution that keeps up

With you and your customers

Scale Up, when you want, as you need

Choose Your Plan

WE SUPPORT

Running a start-up? Managing a small business? Or just starting your customer service journey?

You get enterprise-level security and compliance.

icon

ISO/IEC 27001

Compilant

icon

GDPR

Compilant

icon

TLS 1.2+

Encryption in transit

icon

Multi-tenant

Isolation

icon

EU-based

Data centers

A Unified

Customer Interaction Intelligence Platform

Across All Customer Conversations

XI Layers — SVG Ready
1
→

Layer 1

Data Ingestion

CCaaS Integration
Connect interaction sources from your contact center environment.
2
→

Layer 2

AI Analysis

Xdroid IQ
Apply AI models that understand intent, sentiment and topics.
3
→

Layer 3

Visualisation

Analysis
Reports
Productivity Study
Data Visualisation
4

Layer 4

Decision Intelligence

Customer Intelligence
Revenue Intelligence
Operational Intelligence
Key capabilities

FAQ

Everything you need to know about
getting started with Xdroid Insights.

What is Xdroid Insights?

Xdroid Insights is an AI-powered conversation intelligence platform that turns customer interactions specifically calls into structured, actionable insight across quality, operations, and customer experience.

At the moment, Xdroid Insights can support only voice interactions, depending on your implementation setup and integration requirements.

Implementation typically starts with defining your use case, connecting your CCaaS data sources and choosing a package based on your business priorities.

You can Xdroid Insights through dashboards, analytics views, quality resports, and AI-supported interpretation layers (based on your package) that help surface issues, opportunities, and patterns at scale.

Currently, Xdroid Insights offers ready-to-use integrations with:Genesys, Amazon Connect, RingCentral, Oak, 8x8, Cloudtalk, Twilio and Xcally. Integration is completed via secure API connection. No custom development or configuration is required.

Implementation time can typically take upto a few hours, and once connected with your CCaaS solution, you are ready to get started with your analysis and insights.