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Xdroid Insights

AI-Powered Call Analytics That Drives Superior Service Quality through Effective Evaluation

Good CX starts with good customer service, which starts with constructive agent evaluation and feedback

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What you get

Quality & Evaluation with Xdroid Insights

Choose Your Plan

Solution that works for you, and with you at affordable pricing and no heavy IT lift.

Simplifying Speech Analytics with
CX Necessities, without the hassle ​

Fully Automated, Enterprise-Grade Tech with Quick Implementation and Quick Results

ISO/IEC 27001 compliant

GDPR compliant

TLS 1.2+ encryption in transit

Multi-tenant isolation

EU-based data centers

Don’t let your data collect dust!

No more wasted data, wasted hours, or wasted business potential

    Enterprise-grade AQM Models made affordable, and accessible

    Your agents deserve better feedback, Your customer deserve better service.

    It starts with Xdroid Insights

    Insights built for impact across your business

    Automated, Consistent Quality Assurance

    Standardise evaluations with AI-driven quality management and scorecards. Ensure uniform, unbiased assessments aligned with ISO, COPC, and internal standards.

    Reduced Risk and Lower Compliance Costs

    Continuously monitor 100% of interactions for compliance and quality adherence. Minimise regulatory risk, avoid penalties, and reduce the cost of manual auditing.

    Improved Performance and Revenue Outcomes

    Identify coaching, upsell and cross-sell opportunities and performance gaps. Enhance agent effectiveness, improve customer satisfaction, and drive revenue through better service quality and sales attempts.

    See It In Action

    Get Started on Making the
    Most Out of Your Customer Interactions

    Step 1

    Sign Up and Get Started

    Choose your plan, Sign up, verify your account and begin your CX journey with Xdroid Insights in just one click.

    Step 2

    Integrate and Analyse

    Connect your CCaaS solution and upload your calls to generate revealing Insights that help you understand your customers better.

    Step 3

    Act and Implement

    Take data-driven strategic decisions to enhance your customer journey and improve your customer service.​

    Step 4

    Secure Your Customers

    Customise campaigns, innovate and elevate your offerings based on customer behaviour trends and patterns.​

    FAQ

    Everything you need to know about
    getting started with Xdroid Insights.

    What is Xdroid Insights?

    Xdroid Insights is an AI-powered conversation intelligence platform that turns customer interactions into structured, actionable insight across quality, operations, and customer experience.

    Xdroid Insights can support multiple interaction channels, including voice and other conversational sources, depending on your implementation setup and integration requirements.

    Implementation typically starts with defining your use case, connecting your data sources, aligning reporting needs, and configuring dashboards, workflows, and AI models based on your business priorities.

    Teams use Xdroid Insights through dashboards, analytics views, quality workflows, and AI-supported interpretation layers that help surface issues, opportunities, and patterns at scale.

    Integration options depend on your environment, but can include telephony, CRM, analytics, and operational systems to ensure customer interactions are analysed in the right business context.

    Implementation time varies depending on scope, integrations, governance needs, and reporting complexity, but the process is designed to move efficiently with clear milestones and practical rollout steps.