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Xdroid Insights

AI-Powered Call Analytics That Drives Superior Service Quality through Effective Evaluation

Good CX starts with good customer service, which starts with constructive agent evaluation and feedback

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What you get

Quality & Evaluation with Xdroid Insights

Choose Your Plan

Solution that works for you, and with you at affordable pricing and no heavy IT lift.

Simplifying Speech Analytics with CX Necessities, without the hassle ​

Fully Automated, Enterprise-Grade Tech with Quick Implementation and Quick Results

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ISO/IEC 27001

Compilant

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GDPR

Compilant

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TLS 1.2+

Encryption in transit

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Multi-tenant

Isolation

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EU-based

Data centers

Don’t let your data collect dust!

No more wasted data, wasted hours, or wasted business potential

    Enterprise-grade AQM Models

    Made affordable, and accessible

    Your agents deserve better feedback, Your customer deserve better service.

    It starts with Xdroid Insights

    Insights built for impact across your business

    Automated, Consistent Quality Assurance

    Standardise evaluations with AI-driven quality management and scorecards. Ensure uniform, unbiased assessments aligned with ISO, COPC, and internal standards.

    Reduced Risk and Lower Compliance Costs

    Continuously monitor 100% of interactions for compliance and quality adherence. Minimise regulatory risk, avoid penalties, and reduce the cost of manual auditing.

    Improved Performance and Revenue Outcomes

    Identify coaching, upsell and cross-sell opportunities and performance gaps. Enhance agent effectiveness, improve customer satisfaction, and drive revenue through better service quality and sales attempts.

    Start Now and See It In Action

    Get Started on Making

    The Most Out of Your Customer Interactions

    Designed for contact centers and customer service operations

    Step 1

    Sign Up and Get Started

    Choose your plan, Sign up, verify your account and begin your CX journey with Xdroid Insights in just one click.

    Step 2

    Integrate and Analyse

    Connect your CCaaS solution and upload your calls to generate revealing Insights that help you understand your customers better.

    Step 3

    Act and Implement​

    Take data-driven strategic decisions to enhance your customer journey and improve your customer service.​

    Step 4

    Secure Your Customers

    Customise campaigns, innovate and elevate your offerings based on customer behaviour trends and patterns.​

    FAQ

    Everything you need to know about getting started with Xdroid Insights.

    What is Xdroid Insights?

    Xdroid Insights is an AI-powered conversation intelligence platform that turns customer interactions specifically calls into structured, actionable insight across quality, operations, and customer experience.

    At the moment, Xdroid Insights can support only voice interactions, depending on your implementation setup and integration requirements.

    Implementation typically starts with defining your use case, connecting your CCaaS data sources and choosing a package based on your business priorities.

    You can Xdroid Insights through dashboards, analytics views, quality resports, and AI-supported interpretation layers (based on your package) that help surface issues, opportunities, and patterns at scale.

    Currently, Xdroid Insights offers ready-to-use integrations with:Genesys, Amazon Connect, RingCentral, Oak, 8x8, Cloudtalk, Twilio and Xcally (only through Xcally). Integration is completed via secure API connection. No custom development or configuration is required. If you don't see your don't worry, we are adding new CCaaS integrations every day. You can get more information about our other integrations here.

    Implementation time can typically take upto a few hours, and once connected with your CCaaS solution, you are ready to get started with your analysis and insights.