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Xdroid Insights

AI-Powered Call Analytics That Uncover Hidden Customer Insights

Discover key business opportunities by analysing your customer conversations.

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What you get

Insight Discovery with Xdroid Insights

Choose Your Plan

Solution that works for and with you

Simplifying Speech Analytics with CX Necessities, without the hassle

Fully Automated, Enterprise-Grade Tech with Quick Implementation and Quick Results

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ISO/IEC 27001

Compliant

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GDPR

Compliant

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TLS 1.2+

Encryption in transit

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Multi-tenant

Isolation

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EU-based

Data centers

Don’t let your data collect dust!

No more wasted data, wasted hours, or wasted business potential

    There’s Something to Discover

    In Every Interaction

    Let’s unearth it! Stop guessing and get customer insights at your fingertips.

    Insights built for impact across your business

    AI-Driven Automation for Faster Insights

    Leverage AI to automatically detect trends, patterns, and anomalies across conversations. Reduce manual analysis and unlock actionable insights in real time.

    Significant Time Savings Across Teams

    Eliminate the need to review hours of call recordings and transcripts manually. Save valuable personnel time and redirect resources toward strategic, revenue-generating initiatives.

    Smarter, Data-Driven Business Decisions

    Transform raw conversation data into clear, actionable intelligence. Empower leadership and teams to make confident, data-driven decisions that improve performance and drive growth.

    See It In Action

    Get Started on Getting

    The Most Out of Your Customer Interactions

    Step 1

    Sign Up and Get Started

    Choose your plan, Sign up, verify your account and begin your CX journey with Xdroid Insights in just one click.

    Step 2

    Integrate and Analyse

    Connect your CCaaS solution and upload your calls to generate revealing Insights that help you understand your customers better.

    Step 3

    Act and Implement​

    Take data-driven strategic decisions to enhance your customer journey and improve your customer service.​

    Step 4

    Secure Your Customers

    Customise campaigns, innovate and elevate your offerings based on customer behaviour trends and patterns.​

    FAQ

    Everything you need to know about getting started with Xdroid Insights.

    What is Xdroid Insights?

    Xdroid Insights is an AI-powered conversation intelligence platform that turns customer interactions specifically calls into structured, actionable insight across quality, operations, and customer experience.

    At the moment, Xdroid Insights can support only voice interactions, depending on your implementation setup and integration requirements.

    Implementation typically starts with defining your use case, connecting your CCaaS data sources and choosing a package based on your business priorities.

    You can use Xdroid Insights through dashboards, analytics views, quality reports, and AI-supported interpretation layers (based on your package) that help surface issues, opportunities, and patterns at scale.

    Currently, Xdroid Insights offers ready-to-use integrations with: Genesys, Amazon Connect, RingCentral, Oak, 8x8, Cloudtalk, Twilio and Xcally (only through Xcally). Integration is completed via secure API connection. No custom development or configuration is required. If you don't see your platform, don't worry, we are adding new CCaaS integrations every day. You can get more information about our other integrations here.

    Implementation time can typically take up to a few hours, and once connected with your CCaaS solution, you are ready to get started with your analysis and insights.