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Xdroid Insights

AI-Powered Call Analytics That Simplifies Performance Monitoring

Gather a holistic understanding of your customer calls, and get an in-depth understanding of your agents and customers.

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What you get

Performance Monitoring with Xdroid Insights

Choose Your Plan

Solution that works for and with you

Simplifying Speech Analytics with CX Necessities, without the hassle

Fully Automated, Enterprise-Grade Tech with Quick Implementation and Quick Results at affordable pricing and without any heavy IT lift.

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ISO/IEC 27001

Compilant

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GDPR

Compilant

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TLS 1.2+

Encryption in transit

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Multi-tenant

Isolation

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EU-based

Data centers

Don’t let your data collect dust!

Maximise on your data, your hours and your business potential

    Monitor your Agent

    Performance and operational productivity like never before!

    Supervise with ease with a complete overview of customer service productivity.

    Ensure better performance with Xdroid Insights

    Comprehensive
    Post-Interaction Performance Visibility

    Analyse productivity, agent rankings, and quality metrics across teams using complete interaction data.

    Enable informed, data-driven decisions based on consistent and reliable offline insights.

    Increased Productivity and Cost Efficiency

    Automatically identify non-productive time, silence, and performance gaps without manual review.

    Save valuable personnel time, reduce operational costs, and improve workforce efficiency.

    Optimised Performance to Drive Revenue Growth

    Uncover coaching opportunities and performance trends through detailed post-call analysis.

    Enhance agent effectiveness, improve service quality, and support revenue growth through better customer engagement.

    Start Now and See It In Action

    Get Started on

    Making the Most Out of Your Customer Interactions

    Step 1

    Sign Up and Get Started

    Choose your plan, Sign up, verify your account and begin your CX journey with Xdroid Insights in just one click.

    Step 2

    Integrate and Analyse

    Connect your CCaaS solution and upload your calls to generate revealing Insights that help you understand your customers better.

    Step 3

    Act and Implement​

    Take data-driven strategic decisions to enhance your customer journey and improve your customer service.​

    Step 4

    Secure Your Customers

    Customise campaigns, innovate and elevate your offerings based on customer behaviour trends and patterns.​

    FAQ

    Everything you need to know about getting started with Xdroid Insights.

    What is Xdroid Insights?

    Xdroid Insights is an AI-powered conversation intelligence platform that turns customer interactions specifically calls into structured, actionable insight across quality, operations, and customer experience.

    At the moment, Xdroid Insights can support only voice interactions, depending on your implementation setup and integration requirements.

    Implementation typically starts with defining your use case, connecting your CCaaS data sources and choosing a package based on your business priorities.

    You can Xdroid Insights through dashboards, analytics views, quality resports, and AI-supported interpretation layers (based on your package) that help surface issues, opportunities, and patterns at scale.

    Currently, Xdroid Insights offers ready-to-use integrations with:Genesys, Amazon Connect, RingCentral, Oak, 8x8, Cloudtalk, Twilio and Xcally. Integration is completed via secure API connection. No custom development or configuration is required.

    Implementation time can typically take upto a few hours, and once connected with your CCaaS solution, you are ready to get started with your analysis and insights.