Get started

Xdroid Insights

AI-Powered Call Analytics That Simplifies Performance Monitoring

Gather a holistic understanding of your customer calls, and get an
in-depth understanding of your agents and customers.

Start Now

What you get

Performance Monitoring with Xdroid Insights

Choose Your Plan

Simplifying Speech Analytics with
CX Necessities, without the hassle

 Fully Automated, Enterprise-Grade Tech with Quick Implementation and Quick Results
at affordable pricing and without any heavy IT lift.

ISO/IEC 27001 compliant

GDPR compliant

TLS 1.2+ encryption in transit

Multi-tenant isolation

EU-based data centers

Don’t let your data collect dust!

Maximise on your data, your hours and your business potential

    Monitor your agent performance and operational productivity like never before!

    Supervise with ease with a complete overview of customer service productivity.

    Ensure better performance with Xdroid Insights

    Comprehensive
    Post-Interaction Performance Visibility

    Analyse productivity, agent rankings, and quality metrics across teams using complete interaction data.

    Enable informed, data-driven decisions based on consistent and reliable offline insights.

    Increased Productivity and Cost Efficiency

    Automatically identify non-productive time, silence, and performance gaps without manual review.

    Save valuable personnel time, reduce operational costs, and improve workforce efficiency.

    Optimised Performance to Drive Revenue Growth

    Uncover coaching opportunities and performance trends through detailed post-call analysis.

    Enhance agent effectiveness, improve service quality, and support revenue growth through better customer engagement.

    See It In Action

    Get Started on Making the Most Out
    of Your Customer Interactions

    Step 1

    Sign Up and Get Started

    Choose your plan, Sign up, verify your account and begin your CX journey with Xdroid Insights in just one click.

    Step 2

    Integrate and Analyse

    Connect your CCaaS solution and upload your calls to generate revealing Insights
    that help you understand your customers better.

    Step 3

    Act and Implement

    Take data-driven strategic decisions to enhance your customer journey and improve your customer service.​

    Step 4

    Secure Your Customers

    Customise campaigns, innovate and elevate your offerings based on customer behaviour trends and patterns.​

    FAQ

    Everything you need to know about
    getting started with Xdroid Insights.

    What is Xdroid Insights?

    Xdroid Insights is an AI-powered conversation intelligence platform that turns customer interactions into structured, actionable insight across quality, operations, and customer experience.

    Xdroid Insights can support multiple interaction channels, including voice and other conversational sources, depending on your implementation setup and integration requirements.

    Implementation typically starts with defining your use case, connecting your data sources, aligning reporting needs, and configuring dashboards, workflows, and AI models based on your business priorities.

    Teams use Xdroid Insights through dashboards, analytics views, quality workflows, and AI-supported interpretation layers that help surface issues, opportunities, and patterns at scale.

    Integration options depend on your environment, but can include telephony, CRM, analytics, and operational systems to ensure customer interactions are analysed in the right business context.

    Implementation time varies depending on scope, integrations, governance needs, and reporting complexity, but the process is designed to move efficiently with clear milestones and practical rollout steps.