Cloud Native
AI-powered
Fast Deployment
Fully Automated
Effortless
Affordable
Advanced Analytics
Full call transcription
Understanding of customer calls with Xdroid IQ
Productivity and performance analytics
Predefined dashboards, KPIs, and reports
Automated quality management and evaluation
Analysing the effectiveness of resolution
Customer journey analytics
Step 1
Choose your plan, Sign up, verify your account and begin your CX journey with Xdroid Insights in just one click.
Step 2
Connect your CCaaS solution and upload your calls to generate revealing Insights that help you understand your customers better.
Step 3
Take data-driven strategic decisions to enhance your customer journey and improve your customer service.
Step 4
Customise campaigns, innovate and elevate your offerings based on customer behaviour trends and patterns.
No Configuration, No Installation, No Manual Loaders, No Hassle.
Transcribe and analyse voice calls.
Fixed KPIs, dashboards, AI logic, and scorecards.
No Middlemen, Access to an extensive knowledge base.
Minute-based pricing, prepaid subscription with automated renewals.
Quick and Easy Integration with CCaaS platforms (Genesys, AWS).
Advanced operational, quality, and behavioural customer and agent insights.
Solution smoothly flows and grows as your operations grow.
Data encryption, GDPR compliance, and secure cloud infrastructure.
Monitor your agents based on 3 pre-defined, pre-configured, AI-driven, consistent scorecards applicable across all the supported languages.
Evaluate your agents with AI-driven, standardised scorecards based on and aligned with globally recognised customer service conventions and operational excellence frameworks.
ISO 18295-1 and ISO 18295-2 (Customer Contact Center Service Quality)
Checks whether your customer service meets the minimum quality requirements established by ISO based on the following aspects of the call:
COPC CX Standard Scorecard
Checks if the calls for operational efficiency, customer efforts required, and the outcomes achieved based on the COPC CX Standard, along with the following aspects:
Consistently assess your sales agents in ways that take into account:
Automatically analyse and check how your agents performed and how the call compares against standard-aligned, industry-agnostic evaluation frameworks like GDPR & ePrivacy Regulation, FTC Telemarketing Sales Rule, etc. across the following aspects:
Ensure reliable, consistent, accurate and meaningful scorecard results with a set of predefined filters that can be selected for your dashboard before scorecard evaluation for relevant calls.
The following filters can be chosen when applicable:
Simplify your quality monitoring operations with dedicated quality dashboards:
Check how successful and effective in resolving your customer issues by tracking your repeat contacts.
Measure your FCR across:
Track and analyse your customer journey through:
Study key behavioural patterns through heatmaps applicable to volume, sentiment, productivity, and quality scores analysed by:
Assess interaction sentiments through lexical analysis to detect positive and negative words.
Retain your data for up to 12 months to track your short-term and long-term progress.
ISO/IEC 27001 compliant
GDPR compliant
TLS 1.2+ encryption in transit
Multi-tenant isolation
EU-based data centers
Save millions in new customer acquisition by focusing on customer retention through good customer service
Enhance your customer journey through FCR analysis and proactively solving recurring operational issues.
Improve your revenue generation by building successful sales strategies based on Outbound sales analysis.
Save millions by automating your quality monitoring against globally recognised performance standards without additional personnel or expert consultancy costs.
Transcription & AI insights
Dashboards & visualization
Productivity analytics
Agent ranking
Quality management automation
Digital scorecards
Xdroid IQ Chat
First Call Resolution (1/7/31)
Customer Journey analytics
Heatmaps
Data retention
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Up to 6 months
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✓ (Extended views)
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Up to 12 months
