Cloud Native
AI-powered
Fast Deployment
Fully Automated
Effortless
Affordable
Advanced Analytics
Full call transcription
Understanding of customer calls with Xdroid IQ
Productivity and performance analytics
Predefined dashboards, KPIs, and reports
Automated quality management and evaluation
Analysing the effectiveness of resolution
Customer journey analytics
Choose your plan, Sign up, verify your account and begin your CX journey with Xdroid Insights in just one click.
Connect your CCaaS solution and upload your calls to generate revealing Insights that help you understand your customers better.
Take data-driven strategic decisions to enhance your customer journey and improve your customer service.
Customise campaigns, innovate and elevate your offerings based on customer behaviour trends and patterns.
Monitor your agents based on 3 pre-defined, pre-configured, AI-driven, consistent scorecards applicable across all the supported languages.
Evaluate your agents with AI-driven, standardised scorecards based on and aligned with globally recognised customer service conventions and operational excellence frameworks.
ISO 18295-1 and ISO 18295-2 (Customer Contact Center Service Quality)
Checks whether your customer service meets the minimum quality requirements established by ISO based on the following aspects of the call:
COPC CX Standard Scorecard
Checks if the calls for operational efficiency, customer efforts required, and the outcomes achieved based on the COPC CX Standard, along with the following aspects:
Consistently assess your sales agents in ways that take into account:
Automatically analyse and check how your agents performed and how the call compares against standard-aligned, industry-agnostic evaluation frameworks like GDPR & ePrivacy Regulation, FTC Telemarketing Sales Rule, etc. across the following aspects:
Ensure reliable, consistent, accurate and meaningful scorecard results with a set of predefined filters that can be selected for your dashboard before scorecard evaluation for relevant calls.
The following filters can be chosen when applicable:
Simplify your quality monitoring operations with dedicated quality dashboards:
Check how successful and effective in resolving your customer issues by tracking your repeat contacts.
Measure your FCR across:
Track and analyse your customer journey through:
Study key behavioural patterns through heatmaps applicable to volume, sentiment, productivity, and quality scores analysed by:
Assess interaction sentiments through lexical analysis to detect positive and negative words.
Retain your data for up to 12 months to track your short-term and long-term progress.
Compilant
Compilant
Encryption in transit
Isolation
Data centers
FAQ
Xdroid Insights is an AI-powered conversation intelligence platform that turns customer interactions specifically calls into structured, actionable insight across quality, operations, and customer experience.
At the moment, Xdroid Insights can support only voice interactions, depending on your implementation setup and integration requirements.
Implementation typically starts with defining your use case, connecting your CCaaS data sources and choosing a package based on your business priorities.
You can Xdroid Insights through dashboards, analytics views, quality resports, and AI-supported interpretation layers (based on your package) that help surface issues, opportunities, and patterns at scale.
Currently, Xdroid Insights offers ready-to-use integrations with:Genesys, Amazon Connect, RingCentral, Oak, 8x8, Cloudtalk, Twilio and Xcally. Integration is completed via secure API connection. No custom development or configuration is required.
Implementation time can typically take upto a few hours, and once connected with your CCaaS solution, you are ready to get started with your analysis and insights.
